University Computing Support 4Help

The mission of Virginia Tech's 4Help Customer Support Center is to enhance the university's missions of teaching, learning, research, and outreach by providing centralized computing and telecommunications support services to Virginia Tech affiliates through:

• Consultations on computer desktop questions
• Constituent support for use of central computing, telecommunications, and multimedia services
• Advocacy for our constituents and departmental IT support personnel
• Extensive online documentation provided at the computing.vt.edu Web site

We endeavor to provide fast and courteous computer support to Virginia Tech faculty, staff, and students for services provided by central Information Technology. Alumni, retired faculty, and retired staff may receive help with problems related to services provided to them by Virginia Tech.

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Areas of support include:

• Internet connectivity through on-campus Ethernet and campus wireless networks
• Central computing resources such as:
  • My VT
  • Scholar
  • Hokie SPA
  • LISTSERV
  • VT Google Apps Mail
  • VT Mobile Messaging
• Administrative systems such as:
  • Banner
  • Exchange
  • Faculty Access